New York Times best-selling author and speaker
Recent Articles and News
Don't Throw Away Your Shot! The Science of Mental Preparation
Have a big moment coming up? A big sale? Asking for a raise? Speaking to a crowd? What you do right before that moment may make -- or break -- your chance to shine.
The Secret to American Girl dolls' success
Explaining why American Girl has been successful for 30 years... one of my favorite stories.
What Airbnb Understands about Customers' Jobs to Be Done
The Secret of Airbnb's success? They understand something others miss.
Behind the book Competing Against Luck
Want to understand Jobs Theory more clearly? An interview with co-author Karen Dillon
Harvard Business Review article: Know Your Customers' Job to Be Done
Want to get innovation right? Ask different questions.
HBR podcast: How to say no to more work
You want to be a team player -- but you're drowning in work. Here's how to say no. An Interview with HBR Guide to Office Politics author Karen Dillon.
HBR.org: How much should you share with a new colleague?
Are you doing a new colleague a favor giving them the real lay of the land? Or making yourself vulnerable?
WNYC podcast: coping with credit stealing colleagues
Colleagues stealing your ideas? Your thunder? Your opportunities? Here's how to fight back, with dignity. An interview with Karen Dillon